LoveHalfBlind is operated by Fractalism Solutions Inc. (“Fractalism,” “LoveHalfBlind,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use the LoveHalfBlind website, mobile application, and related services (collectively, the “Service”).
By accessing or using the Service, you acknowledge that you have read this Privacy Policy.
1. Who We Are
Operator: Fractalism Solutions Inc.
Location: Toronto, Ontario, Canada
Support Email: support@lovehalfblind.com
Privacy Email: privacy@lovehalfblind.com
Legal Email: legal@lovehalfblind.com
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
our website;
our mobile applications;
user accounts and profiles;
matching, messaging, and interaction features;
waitlist, support, safety, and moderation tools;
communications with us.
This Privacy Policy does not apply to third-party services, websites, or platforms that we do not control, even if they are linked to or integrated with the Service.
3. Eligibility
LoveHalfBlind is intended for adults only. You must be at least 19 years old to use the Service.
We do not knowingly permit use of the Service by anyone under 19. If we learn or reasonably suspect that a user is under 19, we may suspend or terminate the account and remove or restrict associated information as required by applicable law, safety obligations, and platform rules.
4. Information We Collect
Depending on how you use the Service, we may collect the following categories of information.
4.1 Account and Registration Information
We may collect:
name or display name;
email address;
phone number;
login credentials or authentication information;
date of birth or age confirmation information;
account identifiers.
4.2 Profile Information
We may collect profile information that you choose to provide, such as:
profile photos;
prompt responses;
biography text;
gender, preferences, interests, and lifestyle details;
other information you voluntarily include in your profile.
4.3 User Content and Communications
We may collect:
messages you send and receive through the Service;
content you upload, submit, or share;
match activity and interaction history;
blocks, reports, safety complaints, and moderation-related submissions;
metadata associated with communications, such as timestamps and delivery status.
4.4 Precise and Approximate Location Information
We may collect precise location data from your device, where you grant permission and where such collection is relevant to app functionality, user experience, safety features, or location-based matching features.
We may also collect approximate location information, including location inferred from IP address, device settings, or regional signals.
4.5 Device, Technical, Analytics, and Diagnostics Information
We may collect:
IP address;
device type and model;
operating system and app version;
language and time zone settings;
device identifiers;
crash logs, diagnostics, and performance data;
app usage events and analytics data;
referral, attribution, and campaign performance information.
This information may be collected directly by us or through service providers such as Firebase and other analytics, crash reporting, attribution, or infrastructure partners.
4.6 Photos, Camera, Microphone, and Media Access
If you choose to use certain features, we may request access to:
your photo library;
your camera;
your microphone.
These permissions may be used for features such as profile creation, photo upload, verification, audio/video capture, safety tools, or other in-app features that rely on media input.
4.7 Push Notification Data
If you enable notifications, we may collect information necessary to send you push notifications, such as device tokens, notification preferences, and interaction data related to notifications.
4.8 Purchase and Subscription Information
If you purchase subscriptions or paid features, we may collect or receive limited transaction-related information, such as:
subscription status;
transaction identifiers;
renewal status;
product tier;
purchase confirmation data.
Where purchases are processed by Apple, Google, or another payment platform, we generally do not receive your full payment card details.
4.9 Waitlist, Contact, and Support Information
If you contact us, join a waitlist, report an issue, or request support, we may collect:
your name;
email address;
phone number;
the contents of your message;
attachments, screenshots, or evidence you choose to provide.
4.10 Safety, Verification, and Integrity Information
To help maintain safety and trust on the platform, we may collect:
user reports and complaints;
fraud, spam, scam, or abuse indicators;
account integrity signals;
moderation history;
identity or age verification information, if applicable.
5. How We Collect Information
We collect information in the following ways:
Directly from you, when you create an account, complete a profile, upload content, communicate through the Service, subscribe, or contact us.
Automatically, through cookies, device permissions, logs, SDKs, analytics tools, and app events.
From your use of the Service, including your profile activity, matches, messages, reports, and preferences.
From third parties, where applicable, such as app stores, payment processors, analytics providers, crash reporting tools, attribution providers, hosting providers, identity verification vendors, and safety vendors.
6. How We Use Information
We may use personal information to:
create, authenticate, and manage user accounts;
operate the Service and its core functionality;
enable matching, messaging, profile display, and interaction features;
personalize user experience;
provide customer support;
improve app performance, reliability, and product quality;
analyze usage, trends, and feature performance;
measure campaign, attribution, and product effectiveness;
detect, investigate, prevent, and respond to fraud, abuse, harassment, scams, and other harmful activity;
moderate content and enforce our Terms and policies;
send service notices, security alerts, and product updates;
send push notifications where enabled;
process subscriptions, purchases, and related customer service requests;
comply with legal obligations and lawful requests;
protect the rights, safety, and security of users, our company, and the public.
7. Legal Bases and Consent
Where required by applicable law, we rely on one or more legal bases for processing personal information, including:
your consent;
performance of a contract with you;
compliance with legal obligations;
our legitimate interests in operating, improving, and securing the Service.
Where consent is required for specific forms of data collection or permissions, you may withdraw consent through your device settings, account settings, or by contacting us, subject to legal and operational limitations.
8. How We Share Information
We may share personal information in the following circumstances.
8.1 With Service Providers
We may share information with vendors and service providers that help us operate the Service, such as providers of:
cloud hosting and infrastructure;
analytics and measurement;
crash reporting and diagnostics;
attribution and install measurement;
customer support tools;
fraud prevention and security;
moderation and safety tools;
identity verification;
messaging and communication systems;
subscription and payment processing.
These service providers are expected to process personal information only as authorized and to provide appropriate protections for that information.
8.2 With Other Users
Certain profile information and content you choose to share through the Service may be visible to other users, including profile content, photos, prompts, and messages.
Please be aware that other users may copy, screenshot, or share information that you provide to them. We cannot guarantee that information shared with another user will remain private.
8.3 For Safety, Enforcement, and Legal Reasons
We may disclose information where reasonably necessary to:
investigate abuse, fraud, harassment, or safety incidents;
enforce our Terms, policies, and platform rules;
protect users or the public from harm;
comply with applicable law, court orders, legal process, or lawful requests from authorities;
protect our rights, property, and security.
8.4 Business Transfers
If we are involved in a merger, acquisition, financing, restructuring, asset sale, or similar transaction, personal information may be disclosed or transferred as part of that process, subject to appropriate protections.
9. Analytics, Attribution, and Tracking
We may use analytics, diagnostics, and attribution tools, including Firebase and similar third-party technologies, to understand how users interact with the Service, diagnose technical issues, measure installs and campaigns, and improve the user experience.
If our app engages in tracking as defined by Apple or applicable law, we will request any required permissions, including through Apple’s AppTrackingTransparency framework where applicable.
We do not permit third parties to use personal information shared by us for purposes inconsistent with this Privacy Policy.
10. Cookies, SDKs, and Similar Technologies
Our website and app may use cookies, local storage, pixels, software development kits (SDKs), and similar technologies for:
authentication and security;
remembering preferences;
analytics and performance measurement;
crash reporting and diagnostics;
attribution and install measurement;
service functionality.
You can manage certain website cookies through your browser settings and certain app permissions through your device settings.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
provide and improve the Service;
maintain account records;
support safety, trust, and moderation;
comply with legal obligations;
resolve disputes;
enforce our agreements;
prevent fraud and abuse.
Retention periods may vary depending on the category of information, legal requirements, and operational needs.
When you delete your account, we will delete or anonymize personal information when reasonably possible, except where retention is required or permitted for legal, fraud-prevention, safety, security, dispute-resolution, or compliance purposes.
12. Account Deletion and User Controls
If you create an account with LoveHalfBlind, you may initiate account deletion within the app.
Account deletion is intended to remove your account from our active systems, together with associated personal data that we are not legally required or otherwise permitted to retain.
You may also have the ability to:
access and update profile information;
manage notification preferences;
control visibility settings;
block and report users;
manage device permissions through your device settings.
For privacy-related requests, you may also contact us at privacy@lovehalfblind.com.
13. Cross-Border Processing
Your personal information may be processed and stored in Canada and in other countries where we or our service providers operate.
These jurisdictions may have data protection laws that differ from those in your place of residence. Where appropriate, we take reasonable contractual, technical, and organizational steps to protect personal information during cross-border transfers.
14. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, and destruction.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials and for using care when sharing information with other users.
15. Third-Party Services and Platforms
The Service may link to or integrate with third-party platforms and services, including app stores, payment providers, analytics vendors, support tools, and infrastructure partners.
Those third parties may have their own privacy policies and data practices. We are not responsible for the privacy practices of third parties that we do not control.
16. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your information;
withdraw consent where processing is based on consent;
request information about how we use or disclose your information.
To exercise privacy rights, contact privacy@lovehalfblind.com.
We may take reasonable steps to verify your identity before processing certain requests.
17. Children’s Privacy
LoveHalfBlind is not intended for children, and we do not knowingly collect personal information from individuals under 19 years old.
If you believe that a person under 19 has used the Service or provided us with personal information, please contact us immediately at privacy@lovehalfblind.com.
18. Do Not Sell or Share / Advertising Disclosures
We do not sell personal information for money in the traditional sense.
If we use third-party advertising, attribution, or measurement tools in ways that qualify as tracking, cross-context behavioral advertising, or similar regulated activities under applicable law, we will provide any required disclosures, permissions, or controls.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we may notify users through the Service, by email, by app notification, or by other reasonable means. The “Last Updated” date above indicates when this Privacy Policy was most recently revised.
20. Contact Us
If you have questions, concerns, or privacy-related requests, please contact:
Fractalism Solutions Inc.
Toronto, Ontario, Canada
Support: support@lovehalfblind.com
Privacy: privacy@lovehalfblind.com
Legal: legal@lovehalfblind.com